Does it come with a warranty?
Yes, when buying your Mangar Elk Lifting Cushion from Healthcare.co.uk it comes with a standard 1 year warranty and for added peace of mind; a one year Annual Service and Clean Package is available directly from Mangar.
Is there a particular way of connecting the hoses to the inflatable cushion?
Yes, when connecting the hoses, you must ensure that the coloured and numbered hoses connect to the corresponding connectors on the cushion. When using the Mangar Elk Seat Lifting Cushion with the Airflo, ensure that the "auto" button is engaged.
Can I use the Elk Seat Lifting Cushion while it is still plugged into the mains power?
Yes, though this does not mean the Elk Lifting Cushion is running of the mains power. The Airflo unit will still be running from the battery power. Any use of the unit whilst charging will interrupt the charging of the battery and power will be drained from the battery.
How can I be sure that the compressor will always have enough charge to enable me to use my Elk Emergency Lifting Cushion?
It is recommended that the Airflo Battery compressor remains on charge continuously when not in use. This is to ensure that the compressor is fully charged at the moment it is required.
Can I take my product on holiday or to a friends house?
Yes, the Mangar Elk Lift Cushion is a highly portable design. Complete with its own battery powered compressor you can use the battery powered device anywhere: Indoors, outdoors and even in small spaces.
What if I do not think the product is right for my purpose?
No problem, at Healthcare.co.uk we operate a 365 day return policy. Products must be unused in the condition received from us in the original box and packaging.
What’s the difference between the Mangar Elk & the Mangar Camel?
The Elk Seat Lifting Cushion is designed to be used to lift a fallen person, usually with only the help of one other person. Although the fallen person does not have the strength or mobility to lift themselves from the floor, in order for the Elk to be appropriate, the fallen person should really be able to support themselves whilst sitting up straight. The person assisting would ideally stand behind them whilst the Elk Lift Cushion is inflating in order to provide some extra stability, but bear in mind that they have, in one hand, the control device to inflate/deflate, so they are not 'holding' the person upright.
Conversely, the Mangar Camel features a 'backrest' so that, in theory, even a very weak faller who cannot support their own weight whilst sitting (and would therefore topple off the Elk), can be lifted from the floor using the Camel. The bonus of the Mangar Camel is that it in effect creates a 'chair' of sorts, so that if the faller needs to sit and 'come round' for a few minutes, or wait for a wheelchair to arrive etc, there's less of an immediate need to move.
In a professional care environment, Elk Emergency Lifting Cushions are more popular as there is, obviously, almost always staff to call on to assist with any kind of faller and they are expecting fallers so have wheelchairs etc to hand. Also the Elk, once inflated, is a small cube making it ideal to use in confined spaces (hallways, bedrooms, bathrooms etc).
How do I know if i’m eligible for VAT relief on this products?
Current Government legislation means that anyone suffering from a chronic or disabling condition can buy this item without paying the full VAT-inclusive price, therefore saving money.
Do I qualify for VAT Relief?
The Government do not provide an exhaustive list of the conditions that qualify, but simply state that;
"A person is chronically sick or disabled if he/she is a person with a physical or mental impairment which has long-term or substantial adverse effect upon their ability to carry out everyday activities, or, he/she suffers from a condition which the medical professional treats as a chronic sickness, such as diabetes.
Unfortunately, 'old age' is not a qualifying reason, neither are short-term injuries (for example broken limbs), although some examples of chronic illnesses could include: diabetes, arthritis, stroke, MS, cancer, serious heart conditions etc.
How do I claim VAT Relief?
In order to qualify for VAT Relief, during checkout you must simply confirm that you are buying for personal use (or on behalf of a friend or relative and not a business) and then provide brief details of the chronic or disabling condition you suffer from. You can then go on to complete your purchase as normal.
I'm unsure about whether I can claim VAT Relief - what now?
Our friendly customer service team can provide you with further details of the VAT Relief guidance. Simply call us, free on 0800 0248 520.