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Terms & Conditions

Healthcare.co.uk is operated by Click Care Solutions Ltd on behalf of Click Healthcare Ltd.

Click Healthcare Limited
Healthcare House
Snaygill Industrial Estate
Keighley Road
Skipton
North Yorkshire
BD23 2QR

Head Office telephone number 0800 0248 520
Main enquiry email address: customer.service@healthcare.co.uk.

 

Delivery

Our standard shipment time is 1-7 working days. If you do require next day delivery, please contact our Customer Service team on 0800 0248 520 for this service, where available.

The majority of our products are supplied with a standard delivery charge of £3.50 (inc VAT) to most UK postcodes.
Some products require installation by one of our technical partners to ensure that you gain the utmost benefit from your product.

Where this is the case delivery will be actioned by a Click Care Solutions partner, e.g. large mobility scooters, riser/recliner chairs or electric beds. Technician deliveries typically take up to 7-10 working days.

It is the customer’s responsibility to ensure clear access for delivery with all necessary provisions being made before delivery takes place. Click Care Solutions Ltd will not be held responsible for any damage incurred due to inadequate access.

 

Payment

Healthcare.co.uk accepts payments either on-line via Debit or Credit Cards, through cheque, postal order, fax, over the telephone or by E-procurement email. All personal information gathered is for the sole purpose of processing customer orders and is not passed to any other party.

Healthcare.co.uk accepts the following Credit and Debit Card payment methods: Visa, MasterCard, Maestro, Switch, Solo, Delta and Visa Electron. Where cheques are used for payment they should be made payable to Click Care Solutions Ltd. Please allow three working days from the date of receipt to enable the cheque to clear before the shipment of goods.

 

Your Right to Cancel, Return & Exchange

If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within seven working days following your receipt of the goods or the date on which we begin provision of the services (a “cooling off” period). Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. Your statutory rights are not affected in any way.

If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:

Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products and services (for example, made to measure orders and personalised items);

Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.

Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within seven working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging or in the case of furniture, collection arrangements made, promptly at your cost (up to £100 in some cases) which will be notified to you at the time of cancellation.

If you cancel your order in any of the circumstances set out above save for cancellation under the provisions of the Distance Selling Regulations, we will refund any money paid by you after any products, which have been delivered to you, are returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a replacement product.

Upon receipt of the goods, to cancel, return or exchange the product, you will be personally responsible for return delivery incurring any delivery cost but will receive a full refund for the product purchased providing the goods are in a re-saleable condition. We do recommend that you pay for a tracked/signed delivery for your protection. If you would like to cancel, return or exchange your products please contact Customer Services on 0800 0248 520, Monday-Friday 9am – 5pm for a Returns Authorisation Number.

Please note that products returned without a clearly identified Returns Authorisation Number will be shipped back to the customer. Returned products must be complete, unused, in an undamaged state and we would respectfully request the goods are returned in or with the original packaging. If products are not in a re-saleable condition on return, Click Care Solutions Ltd reserves the right to charge for repair, replacement or repackaging of any products not returned in their original condition. This charge may include the cost of parts, materials, packaging, labour and any subsequent loss to Click Care Solutions Ltd.

Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return or for which we arrange collection, as outlined above. Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them).

All refunds will be processed within 30 days after receipt of goods.

This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.

 

VAT Exemption

Individuals who are chronically sick or disabled and whose products are for personal use along with all charities where the products are made available to a disabled person for their own personal or domestic use, may be eligible for VAT exemption.

Healthcare.co.uk prices are shown including and excluding VAT (unless otherwise clearly stated). Provided the VAT Exempt checkboxes are ticked along with stating the condition whilst checking out your order, VAT will not be added unless a particular product has statutory VAT. Orders which are received without ticked exemption will incur the VAT charge, which will be highlighted clearly to you through our shopping basket. Should you have any queries please contact our customer services on 0800 0248 520.

 

Guarantee

The majority of our products are guaranteed for twelve months. Our warranty does not cover items used outside of Mainland UK and does not include the reimbursement for the hire of a replacement product. Items purchased outside of the mainland UK will be subject to a return to base warranty at the customers cost. If any problems are experienced with the products overseas, please contact our Customer Service representative on 0800 0248 520 or alternatively you can always email us at customer.service@healthcare.co.uk.

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